1. Purpose of use and grounds for use of personal information [Personal information of customers] 　Tosashimizu Resort LLC (hereinafter referred to as "our company") We will use the customer's personal information for the following purposes based on the consent of the customer or when necessary for the performance of the contract. ・To answer various inquiries ・To respond to requests for various materials ・To accept accommodation reservations and provide accommodation services ・To accept restaurant reservations and provide restaurant services ・To accept applications and reservations for weddings, banquets, various services and products, and to provide these services ・To accept spa reservations and provide spa services ・To understand the customer's usage history and perform statistical processing such as aggregation for service improvement ・For e-mail magazine delivery service ・To answer questionnaires and when applying for campaigns ・In addition, to improve the services provided by the hotel [Personal information of business partners] 　We do not handle the personal information of business partners based on the consent of the person Or if it is necessary for the performance of the contract, we will use it for the following purposes. ・For the Company to provide services to customers ・For the fulfillment of contracts between business partners and our company ・To respond to various inquiries from business partners ・For providing information on our products and services to business partners 2. Provision or Disclosure to Third Parties The personal information you provide will not be disclosed or provided to third parties except in the following cases. ・Only when necessary for the purpose of use in 1. above, when disclosing to a subcontractor who has a confidentiality agreement with our company ・When the customer agrees to information disclosure ・When receiving a formal inquiry based on law from a public institution such as the police or court 3. Retention period of personal information 　When the retention period stipulated by law has passed, or as described in 1. above, If it is no longer necessary to use it to achieve the purpose of use, we will delete the personal information without delay. 4. Formulation and continuous improvement of compliance program 　Our company makes officers, employees, temporary workers, etc. (hereinafter referred to as "workers") aware of the importance of personal information protection, 　We have formulated a compliance program regarding personal information protection to protect personal information and use it appropriately. "We will steadily implement this." Furthermore, we will maintain this and strive for continuous improvement. 5. Assignment of personal information manager and functional enhancement 　Our company has established a "Personal Information Manager" who oversees the protection of personal information. We will clarify their roles and establish a system so that the personal information manager can appropriately carry out activities related to personal information protection. 6. Development of internal rules regarding personal information protection 　Our company has established internal regulations regarding the protection of personal information, and has presented a clear policy on the handling of personal information. We will ensure that everyone in the company understands that we will take a strict stance against leaks of personal information. 7. Implementation of safety measures 　In order to ensure the accuracy and safety of personal information, we implement safety measures for personal information, We will strive to prevent unauthorized access to personal information and the loss, destruction, falsification, leakage, etc. of personal information. 8. Review and improvement of outsourcing We will review and improve our outsourcing to ensure the protection of personal information. 　When concluding an outsourcing contract, we will thoroughly examine the eligibility of the outsourcing company's efforts to protect personal information. 　The contents of the contract shall be more considerate of the protection of personal information. 9. Compliance with laws and regulations 　Our company applies to the protection of personal information in the handling of personal information We will comply with laws and related guidelines and norms. 10. Strengthen and thoroughly educate employees 　Our company has established a We will strengthen and thoroughly educate our employees on personal information protection. 11. Development and enhancement of audit system 　Our company will work to develop and enhance a system for auditing whether personal information is being properly protected. 12. Disclosure, etc. of Retained Personal Data 　When a person or his/her agent requests disclosure of the retained personal data, the Company shall, except in the following cases, "I will reply without delay." In addition, if we do not disclose or if the relevant retained personal data does not exist, we will reply to that effect. ・When there is a risk of harming the life, body, property or other rights and interests of the person or a third party ・When there is a risk of significant hindrance to the proper implementation of our business ・If it violates the law 　In addition, the Company may, from the person himself/herself or his/her agent, Requests for corrections, additions or deletions on the grounds that the content is not true, or on the grounds of handling in violation of laws and regulations 　When there is a request for suspension or deletion of use or suspension of provision to a third party, complaint processing, objection, etc. "We will respond after investigating." You can withdraw your consent to the handling of personal information at any time. 　For inquiries regarding the above, please contact the following. 783 Ashizurimisaki, Tosashimizu City, Kochi Prefecture 787-0315 　Tosashimizu Resort LLC　 　Personal information manager 　E-mail: front@ashizuri.com 　 In addition, regarding the handling of personal information, it is also possible to file a complaint with the Personal Information Protection Commission or other supervisory authority. February 2022 Tosashimizu Resort LLC